You can submit a complaint about a product and the services offered. You can submit a complaint by writing an email to You will receive a confirmation of receipt of your complaint within 7 days. Within a period of 14 days you will receive a substantive response to your complaint.


If you disagree with the solution or we can't figure it out together? Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague ( You can also submit your complaint via the European ODR platform via

Return address

Genieweg 4
3641 RH Mijdrecht


We send an email about once a month. In the mail we send information about promotions and new products.