Privacy Policy

Privacy and cookie statement Berato BV

November 12, 2021

Privacy -sensitive data or personal data is processed via our web store. Berato BV considers a careful handling
With personal data of great importance. Personal data is therefore carefully processed and secured by us.
In our processing we adhere to the requirements set by privacy legislation. That means, among other things, that we:
our purposes clearly specify before we process personal data via this privacy statement;
limit our collection of personal data to only the personal data required for legitimate purposes;
you first ask for explicit permission to process your personal data in cases where your permission is required;
take appropriate security measures to protect your personal data and that also demands from parties that in
process our assignment personal data;
respect your right to offer, correct or delete your personal data on your request for inspection.
Berato BV is responsible for data processing. In this privacy statement we explain which personal data we
Collecting and using and for what purpose at the Webwinkel Inbouwluidsprekers.nl. We recommend that you read this carefully.
If you have any questions, or want to know what exactly we keep from you, please contact Berato BV.

 

If you pay with Klarna

To offer you the payment methods of Klarna, we can pass on your contact and order data during the checkout (checkout) to Klarna, so that Klarna can assess whether you are eligible for the payment methods of Klarna and you can tailor these payment methods for you . Your personal data will be processed in accordance with the Privacy Statement of Klarna.

 

Handling order
When you place an order with us, we use your personal data to be able to handle it neatly. We may
Give personal data to our delivery service to have the order delivered to you. We also receive information about your
Payment of your bank or credit card company. For this we use your e-mail address, telephone number, billing address and name and address details. We do this based on your permission. We save this information until your order is completed. We keep certain customer data longer in connection with the legal tax retention obligation.

Provide to third parties
We work with certain companies that can receive your above -mentioned personal data from us.

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under no condition, unless we are legally obliged to do so (for example, if the police demand that in the event of a suspicion of a crime).

Statistics
We keep statistics about the use of our web store

What we collect and why?

In a number of cases we need data from you. For example, if you buy a product at our store online, so that we can process your purchase in our administration. Or if we want to send you an invoice, you place a pre-order.

What do we want to know about you?

  • Prayer, first and last name
  • Address and residence
  • phone number
  • Payment data and invoice
  • IP address
  • E-mail address
  • Imei and serial numbers

Cookies

Our web store uses cookies. Cookies are small files in which we can store information so that you do not always have to enter them. But we can also see that you are visiting us again. When you visit our web store for the first time, we show a notification with an explanation of cookies. We will ask for your agreement for the use of these cookies. You can switch off cookies via your browser, but some things from our web store do not work well anymore.

Below the list of a small explanation about why we use them:

  • Google Analytics
    With this we keep track of which pages "do well" and which we still have to improve. All data in Google Analytics are anonymous as possible and therefore not to be traced to individuals. We have chosen not to save your data level for unnecessarily long, in Google Analytics we do that for a maximum of 26 months. This way we can compare the trends over the past 2 years. You can find more information about this here.
  • Google Optimize
    With this we test our website in a very focused way to make it a little better. Nothing exciting, for example, we look at which color button is clicked more often. You do not notice this and we cannot in any way trace the test results to you as an individual.
  • Social Media Buttons
    On our website we use social media buttons to share or promote pages. The buttons of the different channels contain a code of the relevant social media channels themselves and cookies are sent. Remember these cookies if you are logged in.
  • Drift
    By placing cookies van Drift we can recognize whether you have had contact with us before via our chatbot. This way we can see your conversation history when you start a new chat. The intention is that we can help you as well as possible.
  • Hotjar
    We use Hotjar to set up our website based on relevance. For example, we can see how large part of our homepage visitors reach the bottom of the page. This way we know at what position of the page we can place the best important information. We can also see what the most is clicked on, so we can put many clicked elements of our page in a relevant position. We use Hotjar purely for analytical insights.
  • Google Tag Manager
    This allows us to manage and adjust all our tools described above.

Security
Security of personal data is of great importance for us. We ensure that your data is well protected with us. We always adjust security and pay close attention to what can go wrong.

Changes in this privacy statement
We reserve the right to make changes to this privacy statement. It is advisable to regularly consult this privacy statement, so that you are aware of these changes. We will make our best to announce changes separately.

Inspection, change and delete of your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • Get an explanation about which personal data we have and what we do with it
  • Access to the precise personal data we have
  • Correcting errors
  • Removing outdated personal data
  • Revoke
  • Object to a certain use

Please note that you always clearly state who you are, so that we know for sure that we do not adjust or delete data from the wrong person.

To file a complaint
If you think we are not helping you in the right way, then you have the right to file a complaint with the regulator. This is called the Dutch Data Protection Authority.

Contact details
Orange tree BV
Greenlandse Kade 83
3645BC Vinkeveen
info@orange-audio.com

Tel: 0294- 295349